Who we are
Abbey Piano Services Ltd is a private limited company with share capital, owned and managed by Mark Doman and Rebecca Doman. The company tunes, sells and restores pianos for domestic and commercial clients.
Address:
Abbey Piano Services Ltd
Anchor Road
Coleford
Radstock
BA3 5PB
Tel: 07866 464547
Email: sales@abbeypianoservices.co.uk
Website: www.abbeypianoservices.co.uk
What personal data we collect and why we collect it
Comments
We do not allow visitor comments on this website.
Media
We do not have an image uploader on our website as we do not require this feature to quote for our service.
Contact forms
We use a contact form plugin to simplify the contact process: Contact Form 7.
The information you submit in our contact forms are freely given. We keep contact form submissions for a certain period for customer service purposes, but we do not use the information you submit for marketing purposes. The information you submit is stored in our website enquiry archive within our email system. We require your contact details in order to respond to your enquiry.
Cookies
We use cookies for a number of different purposes. Some cookies are necessary for technical reasons, the website cannot function properly without them; some enable a personalised experience for visitors; and some allow the display of advertising from selected third party networks. This website uses marketing cookies to send data to Google Analytics about the visitor’s device, behaviour and tracks the visitor across devices and marketing channels to engage better with the individual user. Statistical cookies are used to help us understand how our visitors interact with our website, this information is collected and reported anonymously. Some of these cookies may be set when a page is loaded, or when a visitor takes a particular action such as clicking a “like” or “follow” button.
Embedded content from other websites
We do not use embedded content from other websites on our website.
Analytics
Google Analytics is used with our website for the collection of aggregated data; it mainly uses first-party cookies to report on user interactions on the website. The Data Retention associated with cookies, user identifiers or advertising identifiers are set to expire at 26 months, where user-level and event-level data stored by Google Analytics is automatically deleted from Analytics’ servers.
We use a plugin called All in one SEO Pack by Semper Plugins to help optimise this website.
Who we share your data with
WordPress does not share any personal data with anyone.
Abbey Piano Services use a third-party service provider to manage hosting, website maintenance and mailbox management Dekode Digital has access to update incorrect information and correct any technical issues. The individual treats your information as strictly confidential and does not use or store your data for any intended purpose.
We use an online booking system to make it easier to book piano tuning with Mark, this is through a third party platform called Gazelle Network.
How long we retain your data
We keep contact form entries for up to 6 months to enable better customer service. Analytics records are set to expire at 26 months to enable us to see data regarding visits to our website and compare it to the previous year. Customer purchase records are kept for up to 6 years for accounting purposes and customer service records.
What rights you have over your data
If you have made an enquiry over this website, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Our website is secured with an SSL certificate to encrypt your connection to our site.
Information submitted through the website is encrypted and managed through Bluehost.
Your contact information
You can complain in the first instance to us at sales@abbeypianoservices.co.uk and we will do our best to resolve the matter. If this fails, you can complain to the Information Commissioner at www.ico.org.uk/concerns or by calling 0303 123 1113.
Additional information
How we protect your data
Personal data about you is held on our computer system or pass-code protected mobile phones. The information is not accessible to the public and only authorised members of staff have access to it. Staff are trained in their legal responsibilities under the Data Protection Act and practical procedures for maintaining confidentiality.
When using this website, content is protected and monitored by Wordfence Security.
What data breach procedures we have in place
We take precautions to keep our premises and computers physically secure. Our computer system is secured with passwords, anti-virus software and a firewall.
What third parties we receive data from
Google Analytics is used to receive anonymous data regarding your use of this website in order for us to provide a better user experience for our visitors.